Return & Refund Policy

At Zavora Finds, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, your item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

• Include all accessories and parts (if applicable).

Please note that returns requested after 30 days cannot be accepted.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve your request quickly, please provide:

• Your order number.

• Clear photos or a short video showing the issue.

Once verified, we will offer either:

• A free replacement, or

• A full refund.

3. Lost Packages

If your order is confirmed as lost during transit, we will provide either:

• A replacement shipment, or

• A full refund.

If the tracking information shows that the package has been delivered, we may ask you to check with your local carrier, neighbors, or household members before opening an investigation.

4. Order Cancellation

Orders can be cancelled within 24 hours of purchase.

After this period, orders may already be processed or shipped and cannot be guaranteed for cancellation.

5. Non-Returnable Items

The following items cannot be returned:

• Used or damaged products caused by misuse.

• Personalized or custom-made items.

• Gift cards.

• Clearance or final sale items.

• Personal care or hygiene products that have been opened.

6. Change of Mind

If you wish to return an item because you changed your mind:

• The item must meet our return eligibility requirements.

• Return shipping costs are the customer's responsibility.

• Original shipping charges are non-refundable.

7. Refund Process

After we receive and inspect your returned item, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

8. Return Shipping

Customers are responsible for return shipping costs unless:

• The product arrived damaged.

• The wrong item was sent.

• The item has a verified manufacturing defect.

We recommend using a trackable shipping service, as we are not responsible for returns lost during transit.

9. Shipping Delays

While we work with trusted shipping partners, delivery times may occasionally be affected by customs processing, severe weather, holidays, or other circumstances beyond our control.

10. Need Assistance?

If you have any questions about your order or would like to request a return or refund, please contact our support team.

Email: support@yourstore.com

We aim to respond to all inquiries within 24–48 business hours.

Thank you for shopping with Zavora Finds.